FOR DOMESTIC ORDERS ONLY
We are thrilled to have you as a customer and want you to have a wonderful shopping experience with us. If you are not satisfied with your purchase, feel free to return it for a refund or exchange within 30 days from the date when you got your package. Returned product needs to be in its original condition, include packages, and not show any sign of use or damage. Unfortunately, we can’t accept returns any other way.
Final Sale and Special Order items can’t be returned. That said, exchanges are definitely possible for items of the same value or less with the price difference refunded. For an exchange of a higher valued item, customers are responsible for the price difference. We don’t need a Return Authorization Number to process a return or exchange. Just follow the instructions below for a hassle-free return experience.
Returns are Inspected and Processed within 3 Business Days
Returns are inspected and processed by our returns department within 3 business days of receipt. We are not responsible for items that are damaged or lost during return shipping, therefore adequate packaging and insurance are recommended. Credit is issued to your original method of payment and you will receive an email confirmation. We do not accept returns if they arrive in any condition other than their original state or if they are past our 30-day return period. They will be sent back to you; if you reject that return shipment, Eden Pleasure reserves the right to liquidate the inventory and withhold your credit.
Note: You are responsible for filing a claim with the courier if items are damaged during return shipping.
INTERNATIONAL RETURNS & EXCHANGES
For our international customers we now accept returns and exchanges. Please keep in mind you are responsible for the return shipping cost. In the event your package is damaged during shipping, let us know right away so we can file a claim with the carrier. We will either ship you a replacement or issue a refund after the claim is granted.
EDEN PLEASURE PAYMENT OPTIONS
Eden Pleasure accepts the following U.S issued credit cards: American Express, MasterCard and Visa. We also need a correct and working phone number so that we can contact you if a problem occurs during order processing. For security reasons, you might also get a phone call from us confirming an order or to verify your information. We reserve the right to cancel your order if we cannot verify your information—and that is the last thing we want to do!
To pay with PayPal, place your items in the shopping cart and proceed to checkout. On the next page, you will be asked to provide your billing and shipping information.
SALES TAX INFORMATION
State law requires that internet retailers collect sales tax in states in which they reside. Eden Pleasure is a resident in New York, therefor we are required to charge applicable taxes for purchases shipped from New York State. The current NY sales tax rate is 8.875%.